Privacy and cookies policy

Privacy Statement

Your privacy matters to us and this privacy policy sets out the basis on which we may use and process the information that you freely provide to us and consent for us to use. By using this website, you agree to this privacy policy. If you do not agree to this privacy policy, please do not use our website. We may change or modify this privacy policy at any time and without notice. Please check this page periodically to access our most up to date privacy policy.

Personal Information

We process and record some personal information that you make available to us such as name, email address and telephone number for certain legitimate business purposes. These may include some or all of the following:

  • To verify your identity as a genuine customer/potential customer
  • To carry out the service you have requested of us i.e. provide you with information relating to your enquiry/order/delivery
  • To update you on changes to our business that may impact how we deal with you i.e. price changes, delivery options and opening times
  • For direct marketing purposes that we believe you will have a legitimate interest in as a customer i.e. new products and promotional offers that we have identified as suited to the nature of your business

You are able to opt out from having your information processed and from receiving any direct marketing at any time by emailing marketingteam@castlepumps.com, unsubscribing from a email you receive, or writing to us at our registered business address. This may however affect our ability to carry out services you have requested of us, and will mean not being informed of new products and promotional offers that we believe you/the company you work for may benefit from hearing about.

Server logs

When you visit our website we use server logs to capture certain non-personally identifying data for statistical purposes, such as the time and date of a visit, the browser and operating system being used, the IP address or domain name of the user’s ISP, and the web URL a user linked from. This information is used in the aggregate to help us plan system enhancements when necessary and to provide content which is compatible with our visitors’ web browsing systems.

Cookies

Our website uses cookies to understand how you use our website so that we can enhance your experience. Cookies are small pieces of code that are installed on your computer’s hard drive when you visit certain websites. They are used to recognise how you interact with the website. After a cookie has been set by a website it will be read each time you visit that site, identifying you as a returning visitor. Like many websites we use a number of different cookies.

Castle Pumps Ltd. has an implied consent cookie policy which means that by using the site we assume you are happy with our use of cookies. If you do not accept our use of cookies then you should either not use the site, delete Castle Pumps Ltd. cookies when you leave the site or activate your browser’s anonymous browsing mode (known as “InPrivate” for Internet Explorer, “Incognito” for Chrome or “Private Browsing” in Firefox and Safari)

The cookies we use on this site are described below.

Business Critical Cookies

These cookies allow Castle Pumps Ltd. to count website visits and traffic sources so we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and see how visitors move around our site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when a visitor has come to the site, and will not be able to monitor its performance and make improvements. We use the Google Analytics service for this purpose.

Cookies used: __utma, __utmz, __ga

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by visitors which amount to a request for services, such as filling in forms. Visitors can set their browser to block or alert them about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies used: exp_last_visit, exp_last_activity, exp_tracker, exp_csrf_token, exp_flash, exp_perpage, PHPSESSID

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Targeting cookies

These cookies allow Castle Pumps Ltd. to deliver relevant adverts to you based on recently viewed products.

Cookies used: _gcl_au, test_cookie, _gat_gtag_UA_41413096_1 , _fbp, UserMatchHistory, bcookie, lidc, IDE, bscookie.

If you would prefer not to receive relevant ads, you can choose to decline these cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Deleting Cookies

The instructions for deleting or disabling cookies are different for all browsers. If you wish to remove cookies we recommend you visit www.aboutcookies.org for further information.

Disclosure of information

We hold the information you provide to us securely and in confidence. However, we may disclose this information to any member of our group (which means our subsidiaries, our ultimate holding company and its subsidiaries). We will only disclose information to unrelated third parties without your consent if we are under a duty to disclose or share such information in order to comply with any legal obligation, or on the request of a legal or regulatory authority or in order to enforce or apply our Terms and Conditions.